Case Study 9 - Efficiency and Effectiveness Review

Sector: Tertiary Education

Client Type: Tertiary Education Institute


Lower income and tight budgets required the client to review all its operations to identify opportunities to save money and ensure that expenditure delivered the most value possible. The client sought to cut costs without compromising its strategic goals, so there was a strong focus on value for money.

Value Delivered

Hague was able to take an objective and strategy-focused approach to savings opportunities, including:

  • Improvements in timetabling efficiency
  • Reducing inefficiency through introducing Procure to Pay processes
  • Improve materials planning to reduce loss and wastage
  • Centralisation of student enquiry handling
  • Simple energy conservation steps
  • Centralising academic results processing

Hague’s Approach

The review involved over 40 face to face interviews, examination of business processes and systems and a review of documentation and data.


The client accepted all the recommendations. This consulting assignment reflects Hague’s approach of supporting and enhancing internal capability in client organisations.

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